Description
The Enhanced Customer Solution (ECS) team looks to improve the Duke Energy customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on within ECS are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more!
Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.
This posting is for a Product Analyst position that will support existing teams and their associated product owners.
Responsibilities
- This role will help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered.
- Additionally, the role will work closely with the development teams, testing, refining, and helping our business partners adopt the solutions through close engagement.
- Some of the more recent accomplishments launched from ECS include: Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc.
